RETURNS AND REFUNDS POLICY

DECORISTA RETURNS & REFUNDS POLICY

We handle returns and refunds in accordance with the Australian Consumer Protection legislation. Please choose carefully as we do not give refunds, credits or accept returns for change of mind or when you’ve made a wrong decision.

 

In the unlikely event occur that an item arrives to you damaged or faulty, please get in contact within 24 hours of the product/s having been delivered.  Liability for the goods passes to you once the goods have been delivered to your designated delivery address so it is important that you make contact with us immediately so that we can remedy the issue.  Please email details of the faulty product including images of the issue to shop@decorista.com.au for assistance.  

If a claim is not made within these specified times, this will be regarded as acceptance of the product/s in good order. 

In the event that an item is to be returned with a replacement, store credit or refund being issued, it will be done so in accordance with consumer law.  If received damaged: if the item is packaged, the item must be in the original packaging in which it was shipped to be returned. 

Providing the above conditions have been met, you are entitled to a remedy when a product:

• Is received damaged.
• is faulty.
• does not match the sample within reason.
• does not match the description.
• does not perform as we indicated it would.

We do not refund or replace a product that you have purchased where in our reasonable opinion it has:

• Not been cared for in a reasonable or appropriate manner.
• Been used in a way that it was not intended.
• Not been looked after in accordance with manufacturers care instructions.
• Been damaged through accidental misuse, intention or fair wear and tear.

If upon return to our Western Australian or nominated office, if it is evident that a claim is invalid, a restocking fee and transit fee may be applied at our discretion.  Any refund will be made back to your original payment option. 

DECORISTA is responsible for the product that we have supplied only and is not responsible for any additional costs resulting from damage caused to a property where an item has been moved, installed, needs dismantling, removing, packaging, re-installation or here it involves trade services or making good in any way.

 

WHAT TO DO IF AN ITEM ARRIVES DAMAGED?

When your delivery package arrives, please take account of any obvious damage to the carton that seems evident.  If this is the case, please make, or ask the driver to make note of this specific damage on to the original delivery slip before you sign and they initial.  Look out for other indications of damage may include the sound or appearance of broken materials inside.   

If when you open the carton of package, the item is damaged - Please photograph the damage so that we can see the issue clearly and email them to us, along with a brief description of the damage and any other relevant information about the condition of the item or its packaging.

It is crucial that you make us aware of any damage within 24 hours of your item being delivered.  You can do so by emailing:  shop@decorista.com.au    Failure to do so, will result in any transit insurance policy being made obsolete and DECORISTA will no longer be liable. The responsibility falls upon on the purchaser to report any faulty or damaged goods immediately.

Once we have been made aware of any faulty or damaged goods we will work with our supplier partner/s to resolve the issue as soon as possible and to minimise your inconvenience.   Goods that have been received damaged or faulty, will be replaced without charge as long as the issue has been reported to us within the required 24 hour period.

 

HOW ELSE CAN WE HELP

If you have any further questions, please get in contact.  We would love to help you.