Privacy policy

Privacy Policy

Last Updated: 14 August 2026

At DECORISTA, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit an enquiry, book a consultation, or purchase products from us.

By using our website or providing your information to us, you agree to the collection and use of information in accordance with this Privacy Policy.

Quick Reference Guide

Topic

Summary

Information We Collect

We collect information necessary to provide products, consultations, delivery services, and customer support.

How We Use Information

To process orders, respond to enquiries, arrange delivery, provide consultations, and improve our services.

Marketing Communications

You may receive updates or promotional information if you choose to hear from us. You can unsubscribe at any time.

Third-Party Providers

We may share information with trusted providers such as Shopify, payment providers, manufacturers, and delivery services where required.

Cookies & Analytics

Our website uses cookies and analytics tools to improve performance and user experience.

Information Security

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access.

Your Rights

You may request access to, correction of, or information about your personal data.

Australian Privacy Law

We manage personal information in accordance with applicable Australian privacy laws.

This guide is provided as a summary only. Please read the full Privacy Policy below for complete details.

1. Information We Collect

We may collect personal information that is reasonably necessary for us to operate our business and provide our products and services.

The information we collect may include:

  • Name
  • Telephone number
  • Email address
  • Billing address
  • Delivery address
  • Order details
  • Consultation enquiries
  • Product preferences
  • Communications with us
  • Any other information you voluntarily provide

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Referring websites
  • Pages viewed
  • Time spent on pages
  • Search activity on our website

This information helps us improve website performance, analyse visitor behaviour, and provide a better user experience.

3. How We Use Your Information

We use personal information to:

  • Process and manage orders
  • Arrange delivery or collection
  • Provide customer support
  • Respond to enquiries
  • Book and manage consultations
  • Recommend suitable products and fabrics
  • Prepare quotations
  • Communicate with customers
  • Improve our products and services
  • Maintain business records
  • Comply with legal obligations

We only collect information that is reasonably necessary for these purposes.

4. Consultations & Customer Enquiries

As a consultation-based business, DECORISTA may collect information relating to:

  • Room dimensions
  • Furniture requirements
  • Fabric preferences
  • Design preferences
  • Delivery requirements
  • Project details

This information is collected solely to help us provide relevant advice, prepare quotations, recommend suitable products, and support the purchasing process.

Participation in a consultation does not create any obligation to purchase.

5. Sharing Personal Information

DECORISTA does not sell, rent, or trade customer information.

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

  • Shopify
  • Payment providers
  • Furniture manufacturers
  • Delivery providers
  • Website service providers
  • Professional advisers
  • Government authorities where legally required

Information is only shared where necessary to provide products, services, or comply with legal obligations.

6. Marketing Communications

From time to time, DECORISTA may send information about:

  • New products
  • Special promotions
  • Furniture collections
  • Fabric updates
  • Company news

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

7. Cookies & Website Analytics

DECORISTA uses cookies and related technologies to improve website functionality and user experience.

Cookies may be used to:

  • Remember your preferences
  • Improve website performance
  • Analyse website traffic
  • Measure marketing effectiveness
  • Enhance security

We may also use analytics services, including Google Analytics and Shopify analytics tools, to better understand how visitors interact with our website.

Most web browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect certain website functionality.

8. Information Security

DECORISTA takes reasonable steps to protect personal information from:

  • Unauthorised access
  • Misuse
  • Interference
  • Loss
  • Modification
  • Disclosure

While no method of electronic transmission or storage can be guaranteed to be completely secure, we implement appropriate measures to help safeguard customer information.

9. Information Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil customer orders
  • Provide customer support
  • Meet warranty obligations
  • Maintain business records
  • Comply with legal and taxation requirements

When information is no longer required, reasonable steps will be taken to securely destroy or de-identify it.

10. Access to Personal Information

You may request access to personal information we hold about you.

You may also request correction of information that is inaccurate, incomplete, or out of date.

Requests should be submitted using the contact details provided below.

We may require reasonable verification of identity before providing access to personal information.

11. Third-Party Websites

Our website may contain links to third-party websites.

DECORISTA is not responsible for the privacy practices, content, or policies of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

12. Children's Privacy

DECORISTA's website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us and we will take reasonable steps to remove the information where appropriate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or website functionality.

Any updates will be published on this page and will become effective upon publication.

14. Australian Privacy Law

DECORISTA is committed to handling personal information in accordance with applicable Australian privacy laws.

Nothing in this Privacy Policy limits any rights available under Australian privacy legislation.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to access, update, or correct your personal information, please contact us.

DECORISTA
Email: shop@decorista.com.au
Phone: (08) 9371 9384
Website: decorista.com.au

Questions About Privacy?

We're committed to handling personal information responsibly, transparently, and respectfully. If you have any questions about how your information is collected or used, please contact us and we'll be happy to assist.

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